Nine years of IT operations for people who cannot afford downtime — a ship, a trading floor, a chairman's office.
SCROLL ↓KEEPING SYSTEMS online FOR PEOPLE WHO CAN'T AFFORD DOWNTIME. FROM A SHIP AT SEA TO TRADING FLOORS TO THE chairman's office AT THE WORLD'S MOST FAMOUS ARENA. ONE PHONE, always on.
White-glove tech for the Chairman's Office, the Board, and Executive Protection — plus 24/7 coverage across 160+ Knicks & Rangers games, Sphere events, and concerts a year.
VIP support for the trading desk, a 125-endpoint office build delivered on schedule, and a GitHub repo that ended the team's copy-paste PowerShell habit.
Desktop & Exchange automation with PowerShell, and downtime reduction for VIP users across remote and on-site support.
Front-office support for traders and portfolio managers — Bloomberg, Macabacus, and the rest of the market-data stack, kept running.
Team lead triaging the queue, point of contact for Gold-tier VIP issues, and author of the documentation that hadn't existed yet.
Where it started — IT operations at sea, right out of school.
Penn State — Pennsylvania College of Technology
2016